Thursday, June 6, 2019

Adobe Creative Cloud Desktop App stuck on waiting for update(Mac and Windows)

I have seen many forums suggesting uninstall and reinstall all Adobe products or rename the OOBE folder but what worked for me every time is to update the ServiceConfig.xml file.
  • On Mac Machines, Sign out of Adobe CC desktop App
  • Open Activity monitor Stop all Adobe services
  • Open /Library/Application Support/Adobe/OOBE/Configs 
  • Copy the ServiceConfig.xml file to the desktop opens it with text editor then change all the 'false' value to 'true.'  Save the file. 
  • Copy and replace the existing file in  /Library/Application Support/Adobe/OOBE/Configs
  • On Windows machines, the ServiceConfig.xml file is under C:\Program Files (x86)\Common Files\Adobe\OOBE\Configs
  • Copy the file to the desktop, open it with notepad and then change the 'False' value to 'True'.
  • Save the file then copy and replace the existing fil under C:\Program Files (x86)\Common Files\Adobe\OOBE\ Configs\ServiceConfig.xml

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